Privacy Statement

Following is the information that the Privacy Act requires us to communicate to all of our customers. We recommend that you keep this information for future reference.

How we collect contact information

We collect contact information from you, when you provide information by phone, e-mail or in documents such as mailing list subscriptions and from sources publicly available or in the market place.

How we use contact information

Your contact information may be used in order to:

• Provide the goods and services you require;
• Administer and manage the supply and delivery of those goods and services, including charging, billing;
• Inform you of ways the goods and services provided to you might be improved;
• Research and develop our ability to improve the supply and delivery of goods and service;
• Communicate marketing and promotional offers and industry relevant information to you.
• Gain an understanding of your needs in order for us to provide you with a better service;
• Generally improve the conduct of our business.

When we disclose your contact information

For the purposes set out above, we will not disclose your contact information to organisations outside the distribution/mailing of our promotional offers.

Help us to ensure we hold accurate information

We take all reasonable precautions to ensure that the contact information we collect and use is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. It may therefore be advantageous for you to:

• Let us know if there are any errors in your contact information;
• Keep us up-to-date with changes to contact information such as your name, organisation and email address.

You can access your contact information

You have a right to access your contact information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.

If you have any questions regarding the contact information held by us, please email or write to me, Emma Dunlop, Smart Aid Fundraising, PO Box 624, Patterson Lakes, VIC 3197.